Zuni Housing Authority

Tenants are expected to uphold the terms of their lease agreement by maintaining their rental units in good condition and ensuring a clean, safe, and respectful living environment. This includes practicing proper housekeeping and keeping all utility services—such as water, electricity, and/or propane gas—active and in continuous service. Additional responsibilities include maintaining the exterior appearance of the home through basic landscaping, keeping yards clean and free of debris, properly caring for pets, and being considerate of neighbors by helping to maintain a peaceful and respectful community atmosphere.

Emergency maintenance requests are the highest priority for ZHA. A situation is classified as an emergency if it meets either of the following conditions: It poses a serious threat to the life, safety, or health of tenants or staff. It could result in significant damage to the property structure or vital systems if not addressed within 24 hours. The following situations are considered emergency service calls: Commode or sewer line back-up Busted or major leak in a water line Gas leak Electrical issues that pose a hazard Fire in a unit Furnace problems during cold weather Break-ins or broken windows affecting security Lock-outs will be handled based on the specific circumstances. A $25.00 service fee will be charged for lock-out assistance. ZHA is committed to responding quickly and effectively to emergencies to protect residents, staff, and property.

ZHA contracts with the Zuni Transfer Station (ZTS) to provide weekly trash collection services for all rental units. Tenants are provided with a 95-gallon container for household trash only and are responsible for ensuring proper use and placement of the container on their designated collection day. All ZHA rental units: Trash is collected every Tuesday Bluebird rental units: Trash is collected every Thursday Tenant Responsibilities: Bag all household trash before placing it in the container Place the container curbside by morning of collection day If a collection is missed, the tenant is responsible for disposing of their trash for that week Items NOT accepted by ZTS for pick-up: Inoperable appliances Used tires Bike frames or auto parts Mattresses Televisions Furniture Wood chips, yard debris, or ashes These items must be properly disposed of by the tenant. ZHA appreciates your cooperation in keeping our communities clean and in compliance with local refuse policies.

All maintenance requests are managed through a structured Work Order System, which ensures timely and efficient service. Work orders can be initiated by tenant phone calls or walk-ins, annual inspections, preventive maintenance schedules, or other sources. Once a request is received, the Maintenance Department assigns a priority status and routes the work to the appropriate maintenance staff. Each work order is prioritized according to urgency and is addressed within a designated timeframe: Emergency – Immediate Response Life-threatening situations or conditions that pose extreme risk to health or property (e.g., gas leaks, electrical hazards, major water leaks). Urgent – Within 24 Hours Major inconveniences or issues causing property damage but not life-threatening (e.g., broken heater in winter, sewer backup). Vacant Unit Renovations – ASAP Repairs and renovations in vacant units requested by management to prepare for new tenants. Routine Maintenance – Within 72 Hours Standard tenant or management requests that do not pose immediate risks (e.g., leaky faucet, broken cabinet door). Preventive Maintenance – Within 2 Weeks Scheduled maintenance tasks to maintain property quality and prevent issues (e.g., seasonal inspections, filter replacements). Special Requests – Within 30 Days Deferred or non-urgent maintenance tasks, often requiring planning or special resources. This system helps ensure fair, efficient, and effective maintenance service across all ZHA properties.

The ZHA Maintenance Department conducts physical inspections of all rental units at three key points: move-in, annual, and move-out. These inspections are essential for documenting the condition of each unit, identifying any maintenance needs, and scheduling necessary repairs to ensure the unit remains safe, functional, and well-maintained. Annual inspections are scheduled in advance, with tenants receiving a 2-week written notice. These inspections are part of routine property management and reschedule requests are not permitted. It is required that the head of household or another adult household member be present during the inspection to review the findings and sign the inspection form. This allows maintenance staff to inspect all surfaces and areas of the home properly. ZHA appreciates tenant cooperation in maintaining quality housing for the community.

ZHA contracts with PDI Pest Control Services to provide monthly extermination services for all ZHA rental units. Pest control treatments are conducted on the third Wednesday of each month to help maintain a safe, clean, and pest-free living environment. Tenant Responsibilities: Remove all clothing and personal items from the floor before the scheduled service Ensure that the unit is prepared for treatment, as services will be conducted whether or not the tenant is home These regular treatments are essential for preventing infestations and promoting the health and safety of all residents. ZHA thanks tenants for their cooperation in helping keep homes pest-free.